WALES & WEST

rejuvenating A DIGITAL brand identity AIMING TO MAKE IT modern and accessible

Laptop on a table displaying a website homepage with text "What we do... Servicing 7.5 million customers with gas connections and a gas supply," featuring a road and countryside image.

Client

Wales & West

Location

United Kingdom

Stage

Active Company

Services

Web Design
UI / UX Design
Content Auditing
Digital Brand Identity

Wales and West Utilities supply gas to 7.5m customers across Wales and the South West. Their website is vital to respond to gas emergencies, provide important information on gas upgrades in your area as well as helping vulnerable
people stay safe and warm.

After Wales & West completed a re-brand, I worked to update the branding across their flagship website, moving towards a more modern and accessible brand identity. During the process it was vital to create components that while visually look unique and correspond with the re-brand, needed to be easy to use as the company would content load on there own. The user journey was also Important to improve as it lacked a clear route to travel through the old site, whilst also hiding content that could be deemed necessary.

Wales & West Utilities contact page with contact information and mobile view, featuring a hand holding a smartphone displaying safety advice about carbon monoxide.
Hand holding smartphone displaying gas connection services information, featuring text about services and gas safety in Wales and the south west of England, with a colorful illustration of city infrastructure below the text.

The Vision

I knew the new branding used some vibrant gradients colours and Illustrations which could be used as the focal point. I adapted the use of some Hexagonal shapes that had curved corners to be used as placeholder blocks for text which would also house the coloured gradients. Every design I did had to easily apply with WCAG standards as this was a key factor the client wanted to include with this project which only made the prospective design work more exciting.

Screenshot of Wales & West Utilities website homepage showing gas service information and images of a worker in a hard hat and a person holding a baby. The backdrop includes a scenic road with a utility vehicle.
Responsive website design displayed on desktop, laptop, and smartphone screens against an orange background.

The outcome

What was delivered was more than the desired outcome. Th design work was pulled off flawlessly and made better with a collaborative effort between both Design and Development teams. The website journey has been streamlined to make navigating the site much easier. Visual styling mixes the vibrant colours and interesting Isometric Illustrations make the designs pop on users screens adding in a much needed flare. The client was overwhelming happy with the final output.

Website design for Wales & West Utilities showcasing energy services and infrastructure with images of workers, informational graphics, and text sections on gas roadworks, smart meters, and carbon monoxide awareness.
Website homepage of Wales & West Utilities featuring services, news updates, and contact information. Includes sections on gas emergencies, priority customers, and local area updates. Bottom section highlights latest news, accreditations, and company information.

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